As we head towards the end of another year and we look at the volume of Thwaites dumper spare parts business that PES has achieved in the last twelve months we can look back and be satisfied with the results. Despite all the supply chain disruptions and general shortages of just about everything, between PES and Thwaites we have managed to keep customer machines on the road and earning money which is a lot better than most other OEM’s have managed to achieve. By investing heavily in stock (over £1million of dumper parts on the shelf) PES have managed to keep ahead of the curve and forward ordered Thwaites parts where we see future supply could be problematic. With Thwaites dumper spare parts sales going over £2.25 million in value for the first time, Marc, David and Jason coupled with Richard in the
warehouse have done an exceptional job in supplying 100% genuine Thwaites spare parts to UK Thwaites dumper customers with a first time pick rate of 96.89%
As well as the traditional ‘telephone sales’ approach where customers ring us and we ask the correct information to ensure that the correct Thwaites parts is supplied, the PES on-line shop is gaining popularity with more and more customers using the portal to purchase the parts themselves, probably whilst in the bath drinking tea at night!!! As parts professionals PES were determined that if we had an on-line shop, it would be easy to use, with the correct information on it showing our stock levels ensuring that if you were in the bath, you could easily select the correct Thwaites parts, whatever it is. I think we have achieved this which means whatever purchase approach you prefer, PES remain the largest and most professional supplier of dumper parts for Thwaites, Terex, Terex/JCB and Barford in the UK.
